Privacy Policy

We collect only what is necessary to book and perform your puja, process your payment, and support you — and we do not store sensitive payment credentials at all. Details of what this means in practice are set out below.

2.1 Information you provide directly

• Account details: name, mobile number, email address.
• Booking / sankalp details: the name(s), gotra, and other religious/ritual-specific details of the person(s) on whose behalf a puja is booked, as required by the priest to perform the ritual correctly.
• Communications: any information you share when contacting customer support (e.g. via email, in-app chat, or phone).

2.2 Information collected during payment

• When you make a payment, you are directed to a secure interface provided by our third-party, RBI-authorized payment gateway partner(s).
• We do not collect, view, or store your full card number, CVV, UPI PIN, net-banking password, or any other sensitive payment credential. These are captured and processed directly by the payment gateway in accordance with applicable security standards (including PCI-DSS, where applicable to the gateway).
• We receive and retain only limited, non-sensitive transaction metadata from the gateway — such as transaction ID, payment status (success/failure), amount, payment method type (e.g. UPI or Card), and masked identifiers (e.g. last 4 digits of a card, where provided by the gateway). This is used solely for booking confirmation, invoicing, refunds, and customer support.

2.3 Information collected automatically

• Device and usage data: device type, operating system, app version, IP address, and usage logs (e.g. pages/screens visited, features used), collected for app performance, security, and fraud prevention.
• Cookies/similar technologies on our website (digijain.in), used for functionality and analytics. You may control cookies through your browser settings.

2.4 Information we do NOT collect or store

For clarity, we do not:

• Store your card number, CVV, card expiry, UPI PIN, or net-banking credentials;
• Store your login passwords in plain, readable text;
• Sell your personal information to third parties for their independent marketing use.

We use the information described above to:

• Create and manage your account;
• Process and confirm puja bookings, and share necessary sankalp details with the priest performing the ritual;
• Process payments, issue invoices/receipts, and handle refunds (as per our Refunds & Cancellations policy);
• Send booking confirmations, reminders, and service-related communications (via SMS, WhatsApp, email, or push notification);
• Respond to customer support queries and grievances;
• Improve, secure, and troubleshoot the App;
• Comply with applicable legal, tax (e.g. GST invoicing), and regulatory obligations;
• Detect and prevent fraud, unauthorized access, or misuse of the Services.

We do not use your religious/sankalp details (name, gotra, etc.) for any purpose other than facilitating the puja you have booked, unless you separately consent (e.g. to receive festival greetings or promotional offers).

We share your information only as follows:

We require all third-party service providers who process personal data on our behalf to maintain appropriate confidentiality and security safeguards. We do not sell your personal information to data brokers or third parties for their independent marketing purposes.

We retain your personal and booking information for as long as reasonably necessary to:

• Fulfil the purpose for which it was collected (e.g. completing your puja booking);
• Comply with tax, accounting, and legal record-keeping obligations (e.g. GST invoices, typically retained per statutory timelines);
• Resolve disputes, handle refund requests, and enforce our Terms & Conditions.

Once these purposes are served, we securely delete or anonymize the data, except where retention is required by law.

We implement reasonable technical and organizational measures to protect your information, including access controls, encryption in transit (e.g. HTTPS/TLS), and reliance on payment gateways that meet applicable industry security standards for handling payment data. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security. You are responsible for keeping your account login credentials confidential.

Subject to applicable law, including the Digital Personal Data Protection Act, 2023 (“DPDP Act”), you have the right to:

• Access the personal information we hold about you;
• Correct inaccurate or incomplete information;
• Withdraw consent for optional data uses (e.g. promotional communications), without affecting the lawfulness of processing already carried out;
• Request deletion of your personal information, subject to our legal/regulatory retention obligations (e.g. we may not be able to delete transaction records required for tax purposes);
• Nominate another individual to exercise your rights under the DPDP Act in the event of your death or incapacity, where applicable.

To exercise any of these rights, contact us using the details in Section 10 below. We will respond within the timelines prescribed under applicable law.

The App is accessible to users of all ages; however, where a User is a minor, we expect account creation and payment to be undertaken with the involvement of a parent/legal guardian, as described in our Terms & Conditions. We do not knowingly use children's personal information for any purpose beyond facilitating the puja booking made on their behalf.

We may update this Policy from time to time to reflect changes in our practices, technology, legal requirements, or for other operational reasons. The updated Policy will be posted on the App/website with a revised “Last Updated” date. Material changes affecting how we handle your personal data will be notified to you via the App, email, or registered mobile number, as appropriate.

In accordance with applicable Indian law, including the Information Technology Act, 2000 and the DPDP Act, 2023, the Grievance Officer for privacy and data-related concerns is:

Grievance Officer: Yash Shah
Email: care@digijain.in
Phone: +91 8169382302
Address: Nirmal Building, Mumbai, Maharashtra, India

For general privacy queries or to exercise your data rights, you may also write to us at the above email address.